Retail Mindsteps

by Gary Hawkins

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    Maybe Bigger is Not Always Better
    Gary Hawkins
    • May 26, 2020

    Maybe Bigger is Not Always Better

    As the COVID-19 crisis continues to hammer the supermarket industry, we must ask ourselves if bigger is necessarily better. Panic buying ...
    When Sapiens Go Shopping: Customer Cognition at the Speed of Thought
    Gary Hawkins
    • Apr 23, 2020

    When Sapiens Go Shopping: Customer Cognition at the Speed of Thought

    Published by Winsight Grocery Business, April 22, 2022 Life on earth developed over millions of years, rising from the primordial soup: s...
    Opportunity Lost
    Gary Hawkins
    • Apr 13, 2020

    Opportunity Lost

    I have spent many years of my life as a retailer so I hopefully have more empathy than most for what retailers are going through during t...
    A Retail Mindstep like None Before: The COVID-19 Crisis
    Gary Hawkins
    • Mar 29, 2020

    A Retail Mindstep like None Before: The COVID-19 Crisis

    Mindsteps, a construct created by astronomer Gerald Hawkins (no relation) several decades ago, refer to irreversible shifts in thinking t...
    Identity Management in Retail: Its Time Has Come
    Gary Hawkins
    • Mar 28, 2020

    Identity Management in Retail: Its Time Has Come

    Identity management is set to explode as archaic state laws governing age-restricted sales of alcohol and other products play catch-up as...
    Three Innovation Imperatives for Retailers
    Gary Hawkins
    • Mar 28, 2020

    Three Innovation Imperatives for Retailers

    The transformation of brick-and-mortar retail to the new digital world is not without its trials and tribulations. Walmart has recently s...
    10 Resolutions for Retailers in 2020
    Gary Hawkins
    • Mar 28, 2020

    10 Resolutions for Retailers in 2020

    As we begin a new decade, I’d like to offer up a handful of resolutions retail industry executives may want to adopt: Resolve to reflect ...
    Grocery E-Commerce 2.0 Update: Little Progress
    Gary Hawkins
    • Mar 28, 2020

    Grocery E-Commerce 2.0 Update: Little Progress

    Eighteen months ago, I wrote a piece about why retailers’ first-generation efforts to move online were not enough, that many retailers ha...
    Heading Into Retail in the Age of ‘I’
    Gary Hawkins
    • Feb 22, 2019

    Heading Into Retail in the Age of ‘I’

    We are entering the age of "I"—a time when the world is increasingly tailored to each of us individually. We’ve come to regard this custo...
    Three Keys for Mastering Innovation
    Gary Hawkins
    • Feb 1, 2019

    Three Keys for Mastering Innovation

    As anyone who attended CES or NRF in the opening weeks of this year can attest, tech-fueled innovation is speeding up. We see robots ever...
    Pseudo Customer Centricity: Fool’s Gold
    Gary Hawkins
    • Oct 9, 2018

    Pseudo Customer Centricity: Fool’s Gold

    Many regional retailers are (at last!) intent on becoming customer-centric, more than a decade after The Kroger Co. led the way and more ...
    Real-Time Insights on Amazon Prime and Whole Foods Integration
    Gary Hawkins
    • Aug 16, 2018

    Real-Time Insights on Amazon Prime and Whole Foods Integration

    It’s been a year since Amazon acquired Whole Foods Market, triggering a grocery industry innovation war and a stampede online. While ther...
    Amazon Prime at Whole Foods: What’s the Impact?
    Gary Hawkins
    • Aug 4, 2018

    Amazon Prime at Whole Foods: What’s the Impact?

    When Amazon acquired Whole Foods a year or so ago, many industry pundits speculated that Amazon would extend its Prime loyalty program to...
    Customer Touch Points and the Human Experience
    Gary Hawkins
    • Jul 21, 2018

    Customer Touch Points and the Human Experience

    I was visiting someone in the hospital the other day and, looking about the room, noticed an Amazon Echo installed on the wall opposite t...
    The Amazon Doctrine and the Innovation Arms Race
    Gary Hawkins
    • Jul 11, 2018

    The Amazon Doctrine and the Innovation Arms Race

    Amazon CEO Jeff Bezos has long understood the value of being out in front as technology innovation fundamentally alters the rules of comp...
    Leveraging Shopper Insights From Chaos to Action
    Gary Hawkins
    • Jun 20, 2018

    Leveraging Shopper Insights From Chaos to Action

    Multidimensional shopper data is the new primordial ooze giving rise to powerful insights leading to increased retail performance. Novel ...
    E-Commerce 2.0 Comes of Age
    Gary Hawkins
    • May 18, 2018

    E-Commerce 2.0 Comes of Age

    Primed by studies projecting 20% of industry sales moving online within the next few years and triggered by Amazon’s aggressive moves to ...
    Looking for Sales Growth? Be Relevant to Your Shoppers
    Gary Hawkins
    • May 4, 2018

    Looking for Sales Growth? Be Relevant to Your Shoppers

    Every retailer is looking to increase sales, and there is no better way to do that than by providing savings on products each customer wa...
    The Convergence of Food and Health
    Gary Hawkins
    • Apr 18, 2018

    The Convergence of Food and Health

    Food represents an estimated $5 trillion a year industry in the United States. Nearly everywhere we look in the physical world—and increa...
    Tackling Retail’s Big Data Challenge
    Gary Hawkins
    • Feb 23, 2018

    Tackling Retail’s Big Data Challenge

    Data has long powered modern retail, helping Walmart become a master of supply chain logistics and fueling Kroger’s customer-centric stra...
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